What's the option when your redeemed key appears to be non-activable in your country?

1 week ago
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Get in touch with them on their discord.

1 week ago
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Does that ever work?

1 week ago
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It is your best bet. Whenever something like this pops up on their weird Relay thingy people point them to the discord server.

1 week ago
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👍

1 week ago
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I'm in the same boat with TR1-6. UK region, "not available for purchase in your country." Well, actually the bundle is available in the UK but maybe not the variant redeemed by the key?

edit: according to nice AWA rep on Discord, they're looking into it with the publisher, but "probably delayed though with the Easter weekend". hold onto your keys! :)

1 week ago*
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Most likely, yeah.

1 week ago
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Well hopefully it gets resolved. Key also didn't work for me.

1 week ago
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Not sure why TR has region lock, even the Admins don't know so still checking that info out.

Currently knows that LATAM, UK are all excluded.

Seems to be NA only, still checking.

1 week ago*
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Staying here for the future updates on the matter, I am having the same issue with Tomb Raider in Spain.

1 week ago
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I was aiming for The Stone of Madness, I changed my artifacts for a 15%+2% discount (can't change it back for 24 hours), went for it on the clock aaaaaand... Gone on refresh (available but "out of stock" when claiming). FML.

1 week ago
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Same happened with Karma, gone by the time the page loaded. But at least I managed to get my second option Hyper Light Breaker.

1 week ago
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I tried to grab Space Marine 2 first, then Tomb Raider, but ultimately ended up getting Karma on my third attempt. At least that one lasted a bit longer than the first two — maybe about 30 seconds past my 21:00 (UTC+2) refresh.

1 week ago*
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I guess I'm on a blacklist. I've been receiving this message for four months:

"We are unable to accept your purchase at this time. Thank you for your interest."

1 week ago
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Even if repeating refresh or claiming through another browser or on mobile or using mobile data?

1 week ago
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I tried it at the same time on PC (wifi) and mobile (mobile data), I logged in an hour before and updated every 3 minutes, in the end I was rejected in all the games, only two months later I was able to claim what I had left and now I'm 4 months rejected

1 week ago
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Just in case before next Game Vault, run your reCaptcha V3 score https://antcpt.com/score_detector/ to see if you're around 0.3 or below (that maybe the issue you get rejected)
Need score above 0.3

1 week ago
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Oh wow, my score is 0.3, how did it get so bad? I wonder if it has to do with me using an ad-blocker with specific scripts to get youtube to behave the way I want.
Welp, at least now I know why it's always slow AF when loading the vault for me, guess I'm lucky to get anything at all.

1 week ago
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Well unsure how Google Captcha system works but yep it's somehow like that, more lower the score, more issues passing Captcha.

0.3 and above are mostly fine. (More above are smoother)
Below is problematic.

1 week ago
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Ha, my score is 0.3... Amazing I was successful this month. I suppose I use DuckDuckGo rather than Google, must make me look more like a bot!

1 week ago
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Well as long as you don't fall below 0.3 then it's fine, since most problem starts with score below 0.3

1 week ago
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Any clue what impacts the score? One test got me 0.3, waited a bit and did again, got 0.7, Edge browser was awful, got 0.1, and I never use that browser.

5 days ago
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Hmm... sadly idk, since Google uses unknown mechanism to up or lower that score depending on your behavior, but still idk what they check or what to improve the score.

But never repeat the test so rapidly, otherwise DDOS/considering you spamming and lowers the score more.

2 days ago
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Yah, I waited over 5 minutes between each test as it recommended.

2 days ago
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That's just bad luck mate, I've had that message many times before. When a few thousand people click at the same time for a pot containing a hundred keys, there'll be a robot somewhere choosing the winners. Next time you could well be one of the lucky ones. :)

1 week ago
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Try getting one of the ones left that you are not interested. You will probably get it. I think it's simply you were too late for the ones you wanted, sadly

1 week ago
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"We are unable to accept your purchase at this time. Thank you for your interest."

I’ve had the same thing for the second or third month in a row - it's a kind of invisible captcha from Google (they wrote about it in Discord)
A kind of rating system.

Quote:
"ahh, your recaptcha is failing on purchase
its background scores from google
they have a side eye on you

Things to help improve your score.
Use a google account with your browser.
Dont use incognito.
Dont use VPN
Do a cookie/cache clear and even a system restart cant hurt.
Stop doign things google doesnt like."

1 week ago*
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Ahahaha, well I'm permanently screwed then, my score is .1). Sad thing is I got that message for Space Marine 2.

1 week ago
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+1 for me this month, the real icing on the cake for waking up at 5am ahead of a 14 hour work day 🙄. Don't mean to sound bitter but AWA really shouldn't be relying on, at best, such a capricious and mysterious service and at worst one that is contradictory at the best of times. And the suggestion via discord that people need to change their internet habits to appease an increasingly dubious tech company like Google in order to have a chance to access the vault is laughable, if not borderline insulting. AWA needs to do more in-house ways of dealing with bots....which ironically they've claimed for a while isn't actually an issue 🤷‍♂️.

And for the record, my rating on the site Megumin linked.......0.9 🙄, unless of course I'm to be suggested that it was different at 5am this morning......🤦‍♂️

1 week ago
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Are you currently using a VPN or have you used a VPN previously?

1 week ago*
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🆕 Tomb Raider I-VI Remastered Issues

The key is restricted ROW.
Means 127 countries excluded, only available in 123 countries.
 
Excluded list you can check below
https://steamdb.info/sub/1250481/

The keys may get replaced for regions but no confirmation until the talk with publisher,
and due to Easter Weekend it might be delayed,
so sorry and hope response come out soon while AWA getting it sorted.

View attached image.
1 week ago*
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Thank you for the update Megumin, really hope they replace the keys.

1 week ago
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You're welcome @TallyTheHawk, just hope this helps people who had encountered this issue.

1 week ago
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127 is too many, hopefully they will add in Vault too? :)

1 week ago
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Basically ROW key on Steam that happens to appear sometimes.

Now since need to wait Dev to respond AWA (but due to weekend + Easter holidays) might take a little longer.

1 week ago
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Okay, thank you for the inform :) it's indeed Weekend and Easter Eggs. 🥚

1 week ago
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Latest update, yesterday on Alienware Arena's Discord:

"Another update on the Tomb Raider Codes -- The publisher is still working on them as it looks like it's and issue with Steam and the Bundle as the codes should be eligible for every region that the game is available in (which is most). So they're still working on a resolution, but hopefully will mean your existing codes should work soon."

2 days ago
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Hi, have they given any update on what's happening? I don't have discord so can't check there and don't see any mention on their website.

7 hours ago
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No news on discord since then, and I doubt there'll be any over the weekend... Now we'll have to wait till Monday starts in the US to hopefully hear from them again.

3 hours ago
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Would've been nice to have more updates, but I guess it's not surprising there aren't. Still, thanks for answering.

3 hours ago
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ℹ️ Info #250408

     Freebie Platform Tier Status
PC - 214191 In-Game 1 ⚠️ Upcoming!
PC - 316433 In-Game 1 ⚠️ Upcoming!
PC - O:VR In-Game 1 ⚠️ Upcoming!

ℹ️ Info #250408

     Freebie Platform Tier Status
Closed Beta - 160200 Steam 1 ⚠️ Upcoming!

ℹ️ Info #250307

     Freebie Platform Tier Status
340065 Steam 4 ⚠️ Upcoming!

📋 Old History

Many GAs upcoming in next few days and unknown time (future)

Sorry if I can't name them directly, just always add 0 at the end.

5 days ago*
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I had a key for "Sorry we're closed" from a giveaway a few months ago, from AWA, and when trying to redeem it today, that key appeared to be a duplicate. I asked AWA, their laconic answer was "Unfortunately, since this giveaway was in November of 2024, the keys for this giveaway are no longer valid.". Nothing about a time limit anywhere, though.

So if you still have one, probably say your goodbyes.

2 days ago
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Yeah me too, its dupe now

2 days ago
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SteamHotel Architect Playtest

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
🏆 Tier 1+
🔑 5,000
Countries without keys|None

🎮 https://s.team/a/1602000/
📋 Close Beta ends on 2025 Apr 29.

2 days ago*
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Btw it's also possible to join the play test via the store page, instead of using a key. I didn't have to wait, instantly accepted.

2 days ago
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Ohh interesting XD Wonder if people will still just take all these 5000 keys or not.

2 days ago
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