IT DOESN'T MATTER!... WHAT YOUR NAME IS, JABRONI!
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Even if you could get it back, it sounds like something that has to do with the computer or something. Having it in your account does nothing but link it to you and give you access to downloading it, essentially. He should make sure his system meets the requirements and try re-downloading it.
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Rather than getting it back from him, he might want to fix his crappy pc instead because
A) the game is awesome
B) that game engine will run great on almost anything, so if it doesn't play then I'd take a guess that nothing else does either.
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Try to write to Tripware support, I think the problem is fixable. KF is one of several Unreal based games, I don't think he can't run it.
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Sounds like your buddy needs a little dosh for a new rig.
money money money
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i gifted a killing floor to my friend, but when he started the game, he get hundreds and hundreds of errors, so he can't run the game. how can i get back that copy? it was tradeable.
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